Rights and obligations as a staff member

Your rights

  • We help you as well as possible and invest annually in new bicycles, training and recruitment of staff... Of course, you cannot expect the impossible. At some times it is particularly busy and a ready-to-use solution cannot be delivered immediately.
  • The first week is covered by a warranty. If you have any problem with your bicycle, you can come by and we’ll help you out.
  • Some people develop a close relationship with their bicycle over time and personalize it with stickers, flowers,… You’re free to do these things, but know that you are obliged to return the bicycle in the condition you received it.
  • You can always make use of the bicycle repair workshop. You can repair your bicycle yourself there and only pay for the components. We can also repair the bicycle for you, in which case you will be charged for both the components and the working hours.
  • You can always contact us with questions about theft prevention and to acquire an extra lock or other bicycle accessories.
  • You can always extend your contract, as long as you can submit a valid student card or staff card.
  • If you’re away for several weeks and have no safe parking space to store your bicycle, we can keep it for you in custody (places are limited).

 

Obligations

  • You are fully responsible for following up your contract and respecting the duration of the rental period.
  • You treat your rental bicycle with diligent care. Poorly maintained bicycles will be retrieved by us.
  • At the end of the contract you’ll return your bicycle properly cleaned. If it isn’t properly cleaned, 5 Euro for cleaning costs will be charged.
  • You are responsible for keeping your contact information up-to-date. Most of our communication will happen via mail, so make sure your e-mail address is correct and check your mail regularly.
  • Always use both included locks. If you do not use them, you’ll risk being penalized. The first time we retrieve your bicycle: 10 Euro; the second time: 20 Euro.
  • If the bicycle is retrieved with the keys in the lock(s), you’ll pay 25 Euro.
  • If the rental period lasts longer than 10 months, you'll pass by in the middle of your rental period for an interim maintenance check. If you don't, 10 Euro will be deducted from your deposit at the end of the rental period.
  • If you return your bicycle after the agreed rental period, you’ll receive a fine.
    • < 7 days: 5 Euro
    • < 1 month: 10 Euro
    • < 2 months: 20 Euro
    • < 3 months: 30 Euro
    • From 3 months and onwards: 20 Euro per month.
  • If you fail to comply with one or more obligations, a compensation may be claimed of 10%, with a minimum of 75 Euro.

 

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