Theft or loss

General advice

Bicycle stolen?

Report this as fast as possible to the police: you can do this online – www.police-on-web.be – or in a police station close to you.

Bicycle evacuated?

Your bicycle might be found at the Bicycle Depot of vzw De Fietsambassade Gent.

Lost your bicycle key?

If you can prove that it’s your bicycle (proof of purchase,…) we come along to grind the lock.

Prevention tips

Here is some advice to avoid bicycle theft.

 

Advice for renters of a student bicycle

Bicycle stolen?

  • Within 24 hours after taking note, you officially report this to the police – at a police station or online.
  • Within 5 days you make a personal visit to our offices with official proof of the police report and the key(s).

Important!

If you aren’t insured against theft or vandalism:

  • In case of theft: you’ll lose your deposit and respectively 175/275 Euro (for comfort- and folding bikes) flat-rate compensation.
  • In case of vandalism: all costs will be charged.

If you are insured:

  • In case of theft, you’ll only lose your deposit and will not have to pay anything extra (presuming you reported this promptly and correctly to the police, you’re rental agreement didn’t expire,… See the rental agreement for all the details).
  • In case of vandalism, you’ll pay a maximum of 60 Euro (presuming you reported this timely and correctly to the police, you’re rental agreement didn’t expire,… See the rental agreement for all the details)

Lost your bicycle key?

  • Step 1. Have another good look around. Maybe you left your key in a different place than usual.
  • Step 2. If you really can’t find your key, make a personal visit to vzw De Fietsambassade Gent at Kattenberg 2. Having an extra key made costs 10 Euro.
  • Step 3. You’ll pay for the new key at the desk. Your student card will remain at Kattenberg 2. You’ll make another visit here with your bicycle the same day, or at the latest the day after. This will be proof that your bicycle isn’t stolen and we’ll hand you back your student card.