Bike taxi

The bike taxi is there for less mobile people in Ghent.

The bike taxi focuses on short trips from door to door. Do you have a hairdresser's appointment, are you visiting family or do you just want to get some fresh air, but find it difficult to get around on your own? Our bike taxi will be glad transporting you!

The drivers of the bike taxis are a mix of newcomers and less new Ghentians. They received a proper training to drive the bike taxi.

Book your ride at least 2 working days in advance.

We are reachable from Monday to Friday (9am - 5pm)

• By phone: 09 266 77 00
• By e-mail: trivelo.defietsambassade@stad.gent

We are not reachable in the evening, in the weekend and on holidays.
 

Cancellations can be made up to 24 hours before your scheduled ride. Cancelling a weekend or Monday ride must be done by telephone on Friday before 5pm (or exceptionally by e-mail during the weekend). If you cancel later, we will be forced to charge you for the ride. Cancelling for urgent reasons is of course always possible.

All less mobile people in Ghent, regardless of age.

Even if you are temporarily less mobile, for example due to a broken leg, you can use the bike taxi.

A rickshaw can carry 2 passengers, with a maximum of 160kg. A folding rollator can also be transported together with 1 person.

A wheelchair bike can carry 1 passenger, sitting in their own wheelchair.

Are you doubting whether the bike taxi is a suitable solution for you? Feel free to contact us and we will discuss the possibilities or come by for a test ride.

Our prices

• A single ride (until maximum 5 km) costs € 3.
• A round trip costs € 6. This includes maximum 30 minutes waiting time.
• Does our driver has to wait longer than 30 minutes? Then you’ll pay € 9 for the round trip. The maximum waiting time is 45 minutes.
• A single ride of more than 5 km costs € 6. The maximum distance of a single ride is 7,5 km.

How can you pay?

• Use the QR-code which is attached on the bike taxi.
• Pay by bank transfer on bank account number BE64 0910 1931 5052.
• You can also pay cash. We don’t have change, so you should be able to pay the fixed amount
• Do you often book a ride with us? Buy a 10-ride ticket. It costs € 30. You buy it from our driver via the QR-code, bank transfer or cash.

The bike taxi’s drive from Monday until Friday From 8h till 20h.
We don’t drive during official holidays. 
From Juni until the end of September, we also drive in the weekend.

Please note that we are only available for reservation on weekdays between 9am and 5pm. Booking or cancelling a ride isn't possible in the evening or on weekends.

The bike taxi only drives in the area in the R4 (main ring road) up to Meulestede bridge, see map below.

Time and desire to throw yourself into a new adventure? Do you love to bike and do you feel social committed? Become a bike volunteer at the Ghent bike taxi.

Read more about this vacancy and how to apply here