Theft insurance for your rented bicycle

Tip: take out theft insurance with your rented bicycle. This way you are protected in case your bicycle is stolen.

Theft insurance rates

Check all rates in this file.

What if your bicycle is stolen?

1. File a report with the local police within 5 work days
2. and go to the Bike point of De Fietsambassade where you rented the bicycle. Take your report certificate and keys with you.

Depending on the situation, there are now 4 options:

Option 1:

• You have insurance
• You have a report certificate from the police
• You have the keys to the lock from the stolen bicycle

→ You pay only an exemption fee.

Option 2:

• You don't have insurance
• You have a report certificate from the police
• You have the keys to the lock from the stolen bicycle

→ You pay the value of your bicycle with a discount.

Option 3:

• You have insurance
• You don't have a report certificate from the police
• You don't have the keys to the lock from the stolen bicycle

→ You pay the value of your bicycle.

Option 4:

• You don't have insurance
• You don't have a report certificate from the police
• You don't have the keys to the lock from the stolen bicycle

→ You pay the value of your bicycle.

If your bicycle is found during the duration of rental agreement or no later than 6 months after the end of the rental agreement, the paid exemption or value fee will be payed back. Possible repair costs will be paid by the renter.

What if a bicycle part is stolen?

Part of an e-bike for students

Vertain parts are included in the theft insurance, others are not. For those you pay a certain amount if they are stolen or lost. 

Do you have a question? Contact us:

• info.defietsambassade@stad.gent
• 09 266 77 00